Democracy as a Work in Progress
How Does It Work?
vTaiwan is a four-stage process for moving from issue to legislative enactment while building consensus among diverse stakeholders. Rather than build a new tech platform, vTaiwan relies on a series of well-known existing tools that are open source (meaning they can be freely modified and customized, as needed). The process begins with a member of the public proposing an issue and a relevant government agency agreeing to steward and participate in the process.
- Proposal Stage - Offline and online discussion of which problems to address using Discourse for discussion, sli.do for document sharing and Typeform for frequent questionnaires.
- Opinion Stage- It then moves to an online process of getting input, taking advantage of an artificial intelligence (AI) tool known as Pol.is to collect and visualize participants’ views, which becomes the basis for determining the extent of consensus about the nature of a problem. During this stage participants post their statements about the problem and can vote to Agree, Disagree or Pass on statements written by others or indicate if the statement is important to them. As voting progresses an algorithm is used to sort participants into opinion groups, capturing what each group feels most strongly about, how a group perceives what the problems are and areas where people are divided and where there is consensus. Presented as a visualization, this “opinion landscape” is made available to the public and the relevant government agencies. This so-called “crowdsourced consensus-mining” makes the process of obtaining information about the “dynamics of the issue, the facts of the matter, what is at stake, and who is involved” efficient and scalable.
- Reflection Stage - Following the opinion stage are two in-person stakeholder meetings where notes are taken online using HackPa d and, to extend participation and maximize transparency, livestreamed online with a chatroom where anyone can comment. The goal is determine if the issue is ripe for advancement.
- Ratification Stage - In some cases, the issue is resolved with a guideline, policy, or statement from the competent government agency. This often includes a point-by-point explanation of why legislation is not being enacted. In others, it is formulated into a draft bill to be sent to the Yuan (Taiwanese Legislature).
All the steps are combined onto a single set of webpages on the vTaiwan website so that the public and public servants alike can easily track the progress of an issue. Taiwan’s Digital Minister stresses that the process is flexible and the path often deviates from this roadmap. Some issues have taken as little as three months to settle while others have taken over a year.
What are the outcomes?
In Taiwan, 200,000 people have participated in this open policymaking process to define the problem around such complex issues as Uber, telemedicine, online alcohol sales and other hard topics. More than 80% of processes once initiated lead to “decisive government action.” The Taiwanese have used the process to formulate 26 pieces of national legislation. Since 2017, each Ministry is obliged to appoint a Participation Officer responsible for engaging in the process.
What does it cost?
The vTaiwan process uses a number of different tools, most of which are free. The standard price for using Pol.is is $5,000 per month and $48,000 per year for unrestricted use and unrestricted support from the team. The cost and service-level are negotiable. The entire process is run and maintained by volunteers with support from the government’s Digital Ministry, which spends about $100K on the project.
What are the benefits?
- Joint ownership between government and civil society builds trust and reduces the risk of failure while sharing workload.
- Flexible and transparent process enhances legitimacy.
- Combination of online and offline fosters participation by diverse audiences,
What are the risks?
- Focus on generating consensus may conflict with the need for urgent response.
- Not all Ministries or public officials are convinced of the efficacy of the process.
- Online process tends to favor discussion of technology-related topics.
vTaiwan has facilitated productive discourse among thousands of people at a time on a range of key issues. The process has helped resolve disputes between groups, ease concerns among citizens, and ultimately shape more effective and representative policies.
For three weeks in April 2014, students, academics, and everyday citizens piled into the Taiwanese Parliament in Taipei to protest the passage of the Cross-Strait Service Trade Agreement aimed at liberalizing trade with China. The government negotiated the Agreement behind closed doors giving rise to protests now known as the Sunflower Movement. g0v.tw, the largest civic tech community in Taiwan--which was founded to promote government transparency and the use of tools to enable citizen participation-- led the protests.
The Taiwanese government responded to the demonstration by acknowledging the public’s peaceful demands. In turn, Taiwanese Minister Jaclyn Tsai attended a g0v.tw hackathon in December 2014 and asked the volunteers if they could “create a platform for rational discussion and deliberation of policy issues that the entire nation could participate in.” Minister Tsai committed that, if g0v.tw was up to the challenge, the government would participate and respond.Shortly after, the g0v.tw volunteers built vTaiwan: an open consultation process to bring together experts, government officials, and relevant citizens on a national scale to deliberate, reach consensus, and craft legislation.
Shortly after, the g0v.tw volunteers built vTaiwan: an open consultation process to bring together experts, government officials, and relevant citizens on a national scale to deliberate, reach consensus, and craft legislation.
vTaiwan has since transformed into a systematic online and offline process comprising four stages that integrate technology, media, and deliberation to reach consensus on large-scale issues and craft national legislation. In doing so, the platform helps lawmakers implement decisions with a greater degree of legitimacy. While this case focuses on vTaiwan’s influence on the problem identification stage, it is important to note that this use case is a comprehensive process which enables some form of public participation in each step of the lawmaking process.
At the time of vTaiwan’s inception, instead of g0v.tw ceding control of the program to the government, its inventors and stakeholders decided that vTaiwan should exist as a platform independent of government, run collaboratively by civil society and the public sector. vTaiwan was founded with the agreement that the government will use the opinions gathered throughout the process to shape legislation on any given issue related to the digital economy. Currently, three parties are in charge of vTaiwan’s operations:
- Issue sponsors: the government agencies which submit drafts of laws and regulations that they are proposing.
- Editors: individuals affiliated with the Institute for Information Industry, a government-sponsored NGO, who collect and organize the drafts into a format more conducive to discussion.
- Administrators: g0v.tw's vTaiwan task force, which works together to maintain the online system and update the content.
Although vTaiwan is government-funded, because volunteers run the process, it enjoys a relatively high degree of legitimacy.
vTaiwan’s consultation process comprises four distinct phases: proposal, opinion, reflection and legislation.
The platform’s administrators, however, stress that the system is flexible and the path of an idea often deviates from the prototypical example depicted in this roadmap. Also, implementation timeline can vary significantly: some issues have taken as little as three months to settle while others have taken more than a year.
- Proposal Stage
- Diverse people including programmers, developers, public servants, journalists, scholars, legal specialists, and students convene both online or offline for a weekly mini-hackathon hosted by vTaiwan every Wednesday.
- At these mini hackathons, contributors propose an issue of their choosing to a “competent government authority” who may choose to either accept (thereby becoming accountable for the issue) or refuse to take on the topic of the proposal. Notably, a proposed issue will not initiate the vTaiwan process without a government authority agreeing to become accountable for it, and a facilitator taking charge of the issue.
- The facilitator must be present to guide the issue through each stage of the process. He/she uses a “Focused Conversation Method” to lead discussion throughout each stage. This method is summarized as follows:
- Objective - participants share facts and data (e.g. vTaiwan is a project)
- Reflective - participants express their emotions and feelings about the objective facts (e.g. I think vTaiwan is a great project and here’s why)
- Interpretive - participants exchange opinions and values (e.g. vTaiwan is a project that should expand)
- Decisional - participants make decisions and reach consensus (e.g. we concluded that vTaiwan expands within a month)
- Tools - during the proposal stage, notes taken during mini hackathons are shared using a collaborative notetaking tool (Hackpad), while documents and presentations are shared using SlideShare.
- Stakeholder Identification - The community researches and identifies relevant stakeholders. In this case study, stakeholders are defined as any person or group who is affected by and/or has knowledge about the given issue.
- Opinion Stage - Public opinion regarding the issue is gathered through several methods, while the issue gets further refined.
- The vTaiwan community launches the opinion collection process and produces a description of the case in a form that is digestible by stakeholders and the general public. This includes publishing any documents, research, and presentations relevant to the proposal. If there is terminology that is difficult to understand, it is compiled into an open dictionary, where everyone can contribute insights to make things clearer.
- “Rolling Questionnaires” - first, stakeholders within the community’s network are sent questionnaires which ask what they know about the issue and their experiences with it. Notably, stakeholders are also asked if they can recommend others that they believe are relevant to the issue Subsequently, other individuals are sent the same survey, often via online advertisements and Facebook. Several actions are taken to maintain privacy but also enhance the opinion collection process and augment the crowd that is surveyed. These actions include:
- The respondent has the option to either keep their responses confidential within the vTaiwan community or publish his/her opinions publicly.
- In either instance, the respondent has the option to remain anonymous.
- The respondent is also asked whether he/she would like to undergo a more in-depth interview.
- The respondent is given the option to subscribe to email updates regarding the issue.
- The vTaiwan community creates an online forum to collect opinions. In that forum, anyone, not just residents of Taiwan, can ask questions, comment on ideas or vote (support or reject) on others’ ideas. Opinion collection occurs during rounds that last one month each,, but there is no limit to the number of rounds.
- In order to foster consensus building the process then employs two tools:Discourse (discussion tool) and Pol.is (opinion mapping).
- Discourse is a discussion platform which allows users to tag competent authorities, who, in turn, are obliged to respond to comments within 7 days.
- Pol.is is an opinion mapping tool to help a large group build consensus by helping the group to visualize its own opinions.
- The Pol.problem definition process with the public unfolds in multiple phases. In the first round, organizers, followed by participants, write statements about the problem. In other words, the organizers create sample problem statements to prompt discussion.
- In the second round, participants are asked to ‘Agree,’ ‘Disagree’ or ‘Pass’ on those statements or indicate “Is This Statement Important to You.”
- Statements are shown to all participants based on a comment routing system that gives each statement a priority score based on the responses it has received so far. Every person who enters the conversation sees a different ordering of the statements to avoid bias. As voting progresses, the algorithm then finds the underlying structure of the conversation using unsupervised machine learning. The software analyzes the votes visualizes them in a real-time report known as an opinion landscape.
- Through multiple rounds of the process, it becomes easier to see where there is consensus and disagreement and by whom.
- Once the opinion process is closed, all interactions are reviewed, analyzed, and curated by the vTaiwan community. They are used to publish two reports (“raw and second-hand”) on the results of the opinion collection stage that are viewable to the public and also submitted to the relevant government authority. The reports are used as materials to set the agenda and as a topic of discussion for the upcoming mini-hackathon and consultation meeting.
- Reflection - a shorter stage comprised of two face-to-face events to reflect on findings thus far and determine if it is time to proceed or undergo another round of opinion collection.
- If the competent authority and the g0v.tw participants conclude that it is time to proceed, they then design an in-person consultation and:
- Identify the proper facilitator for the meeting
- Discuss with the competent government agency to define the size and scope of the issue
- Host a pre-meeting with the facilitator and competent authority at least one week prior to the consultation meeting
- Create a plan for the meeting, which includes a rundown, an agenda, a list of invited guests and participants, and other logistical details
An in-person consultation meeting is held that includes key stakeholders such as scholars, public servants, private sector representatives and participants that were deemed highly active during the earlier stages. Although an invitation is required to participate in-person,the consultation meeting is livestreamed online with a chatroom where anyone can contribute their ideas - this allows interested parties to be involved even if they cannot physically attend. The facilitator decides which contributions from the chat to incorporate into the meeting, choosing “insightful and valuable opinions” to include. The meeting is also recorded and transcribed to be used as materials for the next action. The consultation meeting begins with the facilitator describing a summary of the issue’s process thus far. Then, stakeholder groups are allowed to give presentations. During this process, the facilitator takes notes digitally to document a summary in real-time, which is all displayed on the projector.Following the meeting, the videos are released on the vTaiwan Facebook page so that citizens can continue to share ideas in the following weeks.
- Ratification - a final discussion on the results of the process which decides the action that the government will take.
- After the consultation meeting, there is another discussion between the community and competent government agency on:
- The raw report(s) from the opinion collection stage
- The secondary study on the discussion throughout the vTaiwan process
- The transcript of the consultation meeting
- The “rough consensus” → the relevant government agency is responsible for using this to take action
- The final outcomes can take one of two forms:
- In some instances, the issue is resolved with a guideline, policy, or statement from the competent government agency. This often includes a point-by-point explanation of why legislation is not being enacted.
- In other instances, the issue is formulated into a draft bill to be sent to the Yuan (Taiwanese Legislature).
Minister Audrey Tang emphasizes the importance of seeing the process as an experiment that can and will always be improved upon and modified . She explained that,“vTaiwan’s scope is not limited to Taiwan or any particular government; it’s an experiment to prototype a model for consensus generation among large groups in general.”
“vTaiwan’s scope is not limited to Taiwan or any particular government; it’s an experiment to prototype a model for consensus generation among large groups in general.”
Moreover, she described vTaiwan as, “an experiment for a new way of working together, to unconditionally trust when collaborating, to be more open and transparent, and to gain the potential to be trusted.”
The vTaiwan process is inherently adaptive, meaning each issue discussed through vTaiwan may follow a different path. No two issues are assumed to be identical in nature and there is scope for each issue to be subject to a unique process.Progress is determined by the community involved. In some cases, all four stages are not required. For example, in the case of developing a Fintech Sandbox, an effort to liberalize regulation and allow innovative financial technology companies to thrive, the reflection stage was skipped because there was pressure for immediate legislation.
There is also no set policy in place to decide when an issue advances from one stage to the next. Rather, the vTaiwan community decides this when they reach a “rough consensus” at any given point in the process, based on the situation at the time. According to vTaiwan team member Shu-Yang Lin, “every case is different, and should be treated differently.”
Rather than aspiring to become a “best practice” for citizen engagement, vTaiwan’s stated goal is to advance knowledge and research in the field of digital and participatory democracy, so that other governments and institutions--including its own--may learn from it.
Since the platform’s launch in 2015, 26 processes on different topics have been discussed with over 200,000 people participating and over 80% of those processes have led to to decisive government action. One of the most notable processes, and the first to utilize the Polis software, was a 2015 debate over the country’s policies regarding taxis and the ride-hailing app Uber. Participation statistics from this process were as follows:
- 31,115 total votes (highest of any process to date)
- 145 statements submitted on Polis survey (during opinion gathering stage)
- 925 participants voted on Polis survey (opinion stage)
- 1,875 participants joined online during the two-hour live-streamed consultation meeting
- 4,000+ participants crowdsourced the meeting agenda for the consultation
vTaiwan offers a replicable, open-source model for supporting constructive collaboration between committed members of the public and public servants and suggests several lessons.
Keeping it user-friendly
Although vTaiwan includes multiple stages and different tools, each component is simple and easy to understand. During a presentation she gave in Paris, Audrey Tang jokingly remarked that g0v.tw is “a movement that tries everything [sic] to create a way for lazy people to engage in real action.” From using titles that are very slight offshoots of common existing references (gov→g0v, Taiwan→vTaiwan) to creating timelines to help participants understand the context of certain issues, vTaiwan makes every attempt to make its process simple and inclusive for everyone.
Engaging diverse audiences
With 85% of Taiwan’s population online and 90% on Facebook, creating an online participation program was not a big stretch. What is unique is fostering a process to bring together different groups of people who do not usually work together, including tech experts, social activists, and public servants.
What is unique is fostering a process to bring together different groups of people who do not usually work together, including tech experts, social activists, and public servants.
g0v.tw even helped launch Talk to Taiwan, a sibling project of vTaiwan consisting of a broadcast talk show where government ministers, mayors and scholars show up to respond to citizen ideas and concerns expressed via Polis.
vTaiwan’s organizers have emphasized the importance of trust between citizens, civil society, and the public sector. The government trusts activists to maintain this largely volunteer-run process, while the community activists trust the government to listen and use their insights and opinions to shape legislation. Building upon its initial commitment to use the platform, the additional requirement begun in 2017 that every ministry within the Taiwanese government assign at least one “participation officer” (PO) to “be involved in engagements with the civil society and to acquaint themselves with multi-stakeholder collaborative settings, as to shape regulations appropriate to their ministry” is a crucial development. Although many public officials are still reluctant participants, mandatory public engagement is beginning to create a culture of mutual trust.
Special thanks for editorial assistance to:
Fang-Jui Chang, Service Designer, PDIS Taiwan
Audrey Tang, Digital Minister, Taiwan
The Taiwanese government shifted from making decisions that angered the neglected public to requiring each Ministry to create a vTaiwan forum account and holding them responsible for responding to citizens’ comments within seven days - this resulted in a diverse range of topics being discussed on the platform, none of which are trivial. Although the process tends to attract participants who often spur discussion on topics related to economics, data, and technology, vTaiwan has also exhibited its capacity to catalyze deliberation on issues of social justice such as the Nonconsensual Pornography case.
This award-winning platform has been praised for its innovation, impressive technology, and its ability to bridge the gap between both online and offline participation, as well as between various sectors and citizens. From topics like the sharing economy to security management, vTaiwan continues to showcase its capacity to invite stakeholders of all backgrounds to identify problems and generate rational, collaborative, and productive dialogue about key issues, to the point where possible solutions are often put forth and agreed upon.
Overall, vTaiwan has proven to be a multipurpose platform that can help all parties that wish to be involved. It enables Taiwanese citizens to bring their concerns to light in a manner where they can actually be heard. At the same time, vTaiwan also diminishes the burden placed on lawmakers and public servants by fostering open, productive collaboration and mitigating citizen opposition.
The UberX case is touted as one of the most constructive processes facilitated through vTaiwan to date. Before the vTaiwan consultation, the regulation of ride sharing was a contentious topic. Citizens were concerned for their safety as UberX did not require its drivers to obtain a professional driver’s license and was not subject to the same requirements as taxis. Taiwan’s taxi drivers complained that they were losing a significant portion of their business, which, according to Chen Deng, Chairman of the Taipei City Taxi Passenger Transport Trade Association, decreased their income by 30% 
But, as a result of the vTaiwan process, Taiwan’s Ministry of Transportation and Communications pledged to ratify the consensus reached on Polis and amend existing regulations consistent with the plans worked out online and agreed upon by Uber Inc., the Association of Taxi Drivers in Taipei, Taiwan Taxi, and the Ministries of Transport and Communications, Economic Affairs, and Finance. These included such changes as:
- Taxis no longer need to be painted yellow.
- High-end app-based Taxis are free to operate as long as they do not undercut the existing taxi fare.
- App-based dispatch systems must display car and driver identification, estimated fare, and customer rating.
- Per-ride taxation would be imposed.
The Uber case is evidence for the claim that the vTaiwan process does more than merely collect opinions; it provides a method for genuinely improving legislation and policy.
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Shu-Yang Lin (March 1, 2018)
Avross Hsiao (August 2, 2018)
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 Private presentation from and interview with Shu-Yang Lin, co-founder, PDIS Taiwan, March 1, 2018.
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 “Competent authority” is a term used frequently in vTaiwan’s process materials. It simply refers to the relevant government agency that is legally responsible for handling a given issue (such as the Ministry of Health and Welfare). In this study, the phrase will be used interchangeably with phrases like “relevant government agency.”
 “Community” in this context is referring to the whole of the vTaiwan community
 The “raw” report includes the meta-data, numbers, statistics, etc. produced, whereas the “second-hand” report is an interpretation of that data.
 “Rough consensus” is a term used to describe the acknowledgement that it is unrealistic to try and reach a complete and perfect consensus within the entire population. The rough consensus refers to the idea/outcome that is deemed suitable for the highest proportion of the total stakeholders.
 Tang, Audrey. “Uber responds to vTaiwan’s coherent blended volition.” Pol.is blog, May 23, 2016.
 O’Flaherty, Kate. “Taiwan’s revolutionary hackers are forking the government.” Wired, May 4, 2018.
 Rashbrooke, Max. How Taiwan is inoculating itself against the Uber “virus.”, CityMetric, Feb. 8, 2017.
 Atlee, Tom. “vTaiwan (Part 2) – Notes on Aspects of the vTaiwan Phenomenon.” Apr. 23, 2018.
 Atlee, Tom. “vTaiwan (Part 2) – Notes on Aspects of the vTaiwan Phenomenon.” Apr. 23, 2018.